Contact Swayzee Water Restoration

What should you do before the crew gets to your Swayzee home?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• For storm water coming in, the Ready.gov severe weather page has general safety steps. Once you're safe, move what you can off the floor and call us.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What details help the crew show up ready in Swayzee?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Which fixture or pipe is leaking, or that you can't tell yet.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Whether the floors feel soft or damp above the crawl space.
• Whether this happened overnight or in the last hour.
• About how old the house is. A lot of homes in Swayzee date from the 1950s to 1970s, and older plumbing changes what the crew checks first.
• Whether you were able to reach the breaker panel.
• Whether someone will be home to let the crew in.

Answer what you can, and the crew will fill in the rest during the first visit.

What happens when the crew gets to your Swayzee home?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

Why do the age and layout of your Swayzee home matter on the call?

A lot of Swayzee was built in the 1950s to 1970s, when galvanized steel and early copper were common for supply lines. The mix in Swayzee includes two story homes. Homes here sit on full basements and crawl spaces, and each one takes on water a little differently. Low lying lots near Pipe Creek are more likely to take on outside water in a big storm. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. Tell the person who answers what you know, and the crew will take it from there.

Which areas around Swayzee can call this number?

The Swayzee crew covers these neighborhoods:

• Washington Street Corridor
• East Marks Street Area
• Oak Hill Area · most with basements
• Point Isabelle · most with basements
• Walter Young West Park Vicinity · basements are common

We also take calls from nearby Converse, Sweetser, Greentown, Jonesboro, Fairmount, Gas City and Windfall. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. For details on the work itself, see our page on water damage restoration and basement flooding.

What do Swayzee homeowners ask before they call?